Last Updated: August 22, 2026
This Refund / Return Policy explains the terms applicable to payments made through DEPTeams for digital services, subscriptions, and digital products.
Because our services may include digital services that are delivered or provided electronically, certain services may become non-refundable once they have been started, delivered, accessed, or used.
DEPTeams may offer monthly or annual subscriptions for certain services.
Customers may request cancellation of their subscription in accordance with the terms applicable to the specific service they purchased.
Cancellation of a subscription does not necessarily result in a refund for the current paid period unless the customer is otherwise eligible for a refund under this policy.
Customers may contact us to request a refund where applicable.
When submitting a refund request, we may require certain information to verify the transaction, including:
A refund request may be approved in circumstances such as:
Each refund request is reviewed individually.
A refund may not be available in the following circumstances:
For custom services such as website design and development, programming, or other services specifically prepared or customized for a customer, refunds may not be available once work has started or resources have been allocated to the project.
Any refund request for custom services will be reviewed based on the current stage of the project and the work already completed.
If a customer is charged more than once for the same order due to a payment processing error, the customer should contact us.
After verifying the transaction, the duplicate amount will be processed for refund according to the circumstances and payment method used.
Customers may request cancellation of their subscription before the next renewal date.
After cancellation, access to the service may continue until the end of the already-paid billing period unless otherwise stated in the applicable service terms.
Once a refund request has been approved, the refund will be processed through the original payment method or payment provider whenever possible.
The time required for the refunded amount to appear in the customer's account may vary depending on the bank or payment service provider.
We review refund requests within a reasonable period after receiving the request and the information required to verify the transaction.
The actual time required for the refunded amount to reach the customer's account may vary depending on the bank or payment service provider.
To request a refund or inquire about a payment, please contact us using the contact information available on the DEPTeams website.
Please include the email address used for the purchase and the order or transaction number, if available.
DEPTeams reserves the right to update this Refund / Return Policy when necessary.
Any changes will be published on this page along with an updated "Last Updated" date.
